Privacy Policy

At, we respect your confidentiality and we are committed to protecting it.

This Privacy Policy explains how your personal information is managed including its collection, record, usage, transfer and disclosure by Crystal Wines Pte Ltd and its related companies.


We use the personal information that we collect from you to provide information, process your purchase orders, answer your enquiries, manage your membership account as well as identify personal preferences and match your needs with relevant products and services. The personal information we collect can include your name, IC, address, email address and telephone number. We may use this information to contact you via email, mail, SMS or phone, where permitted under law, to fulfill your requests or to inform you of new services, products, events or promotions.

We understand and value the importance of privacy and will protect your personal information while it is in our care. We do not trade, sell, rent or share crucial personal information to any third party without your expressed permission, except to the extent to allow third parties to provide you with requested services or that is necessary to comply with laws, police investigation or in legal proceedings where such information is relevant.


To qualify as our member, we will need to collect your personal information for the purpose of sending your purchased wines to you and promotional materials including exclusive invites to our events, special treats on your birthday and timely updates on our attractive promotions via email, SMS and/or mail. If you wish to unsubscribe from receiving your member and birthday privileges, you can click on the unsubscribe link in the emails or write in to


To subscribe to our mailing list and be informed of our attractive promotions and events, we will need to collect your personal information such as name and email address. At any point should you wish to unsubscribe from receiving these promotional materials via email, SMS and/or mail, you can click on the unsubscribe link in the emails or write in to


We may provide links to third party web sites which we think offer useful content to our visitors. We have no control over the contents and make no representation as to the accuracy or any other aspect of information contained in other web sites, nor are we responsible for the privacy practices of these other sites.


Payment will be directed to Red Dot Payment Pte Ltd, a secure payment gateway provider. All your credit card details are provided directly to Red Dot Payment Pte Ltd. We do not capture any of your credit card details on our website.


If your personal information changes, you may simply log into your registered account and make the relevant changes. If you no longer desire our service, you may request for your personal data to be removed by emailing us at

If you require any clarifications regarding our Privacy Policy, please contact us at